As the world’s largest gathering of insurance innovation kicks off, we are more excited than ever to see what the industry’s top players are saying and—more importantly—doing.
And at ITC Vegas, we are honored to be taking the stage as well.
On October 15 at 10:30am on the Health and Group Benefits stage, Empathy CEO Ron Gura will lead the speaking session “Deepening Client Relationships Through Innovative Tech: The benefits of empowering agents and policy owners in the moments that matter.”
With Regina Warga, Vice President, Head of Client Experience, New York Life; and moderator Avery Klinger, Growth Investor, Aquiline Capital Partners, the conversation will dive deep into how carriers can support agents with technologies that unlock new value for policy owners.
Beneficiaries’ needs present an opportunity for life insurance carriers—since their substantial emotional and bureaucratic burdens typically are not being eased at home, at work, or in their community.
Giving claims teams the tools they need to meet families where they are, and forge deep bonds by anticipating their needs, can deliver powerful results for carriers: reduced claims operations, increased asset retention, and a higher number of beneficiaries turning into policyholders.
As tech transformations continue to revolutionize the industry, these kinds of enhanced client and agent experiences point to an exciting future ahead. We’re looking forward to conversations about how the human touch can superpower those changes—and learning how the biggest names in the business are planning to elevate their customer experience.
Book a meeting at our VIP suite to learn:
How to reduce claims operations by 35%.
How to achieve a 2x increase in asset retention.
How you can turn 3x more beneficiaries into policyholders.
How to earn generational loyalty in 2025.