Director of Revenue Operations

Empathy is on a mission to help families through life's most challenging moments. Our award-winning product, powered by technology and driven by purpose, provides peace of mind by guiding families through all the tedious and time-consuming tasks associated with loss. With a powerful combination of tech and human support, we enable families to focus on what truly matters and support them through the emotions that follow.

We're experiencing explosive growth - having grown 10x in just the last 2 years and raising $90M from leading investors including Index Ventures, General Catalyst, Aleph, and Entree Capital. Our partnerships with major insurance carriers and Fortune 500 companies are bringing essential bereavement support to millions of families nationwide.

We're looking for people who thrive in fast-paced environments but never lose sight of the meaningful impact their work creates. As our founding RevOps leader, you'll balance building for scale with immediate execution, creating the operational foundation that will power our mission to help millions navigate life's hardest moments.

As our founding RevOps leader, you'll build two critical products: impeccable day-to-day operations and a scalable GTM machine designed for hyper-growth. You'll have immediate impact establishing our foundation while laying tracks for our next growth phase.

Key Responsibilities

• Salesforce Architecture: Build and maintain our CRM as the single source of truth with rigorous data standards and automated workflows that evolve as we scale
• Operating Rhythm: Partner with leadership to establish and optimize the cadence of meetings, reporting structures, and key business reviews that drive accountability across the organization
• Revenue Intelligence: Develop accurate forecasting methodology and transform our funnel stages into a flywheel model with clear stage gates and conversion metrics that reveal actionable insights for strategic decision-making
• GTM Infrastructure: Design territory models, compensation structures, and approval workflows that balance immediate execution with future scalability
• Cross-Functional Execution: Partner with Marketing, Sales, Partner Success, Finance and Legal to build processes that solve today's challenges while preparing for tomorrow's scale
• Sales Productivity: Drive measurable improvements in rep performance, ramp times, and revenue per head by identifying patterns and developing playbooks tailored to specific ICPs, account sizes, and budget parameters
• Tech Stack Orchestration: Evaluate, select and implement tools across both sales and marketing that eliminate friction in our customer journey from lead to expansion

• 10+ years of enterprise B2B experience with at least 6 years in revenue operations roles with proven ability to both build and execute
• Deep Salesforce expertise with hands-on implementation experience
• Track record establishing RevOps in early-stage environments (0-10 AEs) with an eye toward scale
• Experience implementing processes across the full revenue lifecycle (marketing, sales, customer success)
• Demonstrated success building systems that evolved through multiple growth phases

Preferred Qualifications

• A doer and builder who loves creating from scratch and is unafraid to get your hands dirty
• Ability to create structure where none exists, thriving in ambiguity
• Capable of balancing immediate execution with future-proofing, knowing that what works today may need reinvention tomorrow.

The salary for this position ranges between $170,000 - $190,000. This is decided based on many factors, including but not limited to: skills, qualifications, and geographic location. In addition to base salary, we are proud to offer stock options in the company and a competitive benefits package.

To support our employees, we offer comprehensive benefits both in and out of the office. These include premium healthcare, comprehensive paid time off, and flexible parental leave. Our bereavement care includes premium access to the Empathy platform and support for employees and their families. We support financial wellness with a company-sponsored 401(k) plan and up to a 4% employer match, along with competitive stock options. With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize spending time together and investing in our people. We hope you will want to join our exceptional team!