Empathy
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Support doesn’t end with a claim

As The Hartford beneficiary, you get access to Empathy’s services at no cost, to help you handle the complex practical and emotional issues that loss brings.

Dedicated Care Team

Chat with a dedicated Care Manager for expert advice and on-demand support.

Probate Navigation

Understand the probate process – and if you can avoid it.

Benefits Guidance

Learn how to navigate the process of receiving all your family is entitled to.

Managing Accounts

Get help with the tedious process of deactivating or transferring accounts.

Personalized Care Plan

Everything you need to make progress: step-by-step and tailored to your needs.

Grief Support

Resources and comfort to help you cope with difficult days and challenging emotions.

Our Team is here to help you get started

Empathy’s dedicated Care Managers are available to provide personalized, one-on-one practical and emotional support, no matter what you're dealing with. They are available via chat, email, text, and phone.

Supporting families through loss

Helped me through rough times

Pretty good resources for support and guidance. Helped me go through times where I had no idea what to do and how to deal with life.

Review by
Joseph_nyc

Empathy is wonderful. It has so many answers to questions I had, all written down in short, simple and clear language. I'm highly impressed, and very grateful to have empathy with me in this journey. Thank you to the team.

Play Store Review by
Dan Austin

Love love love this app!!! It has made things easier to understand & helped so much in figuring out exactly what all was needing to be done bc none of my family realized it was this complicated & had to go thru court but this has made it so much easier & helped us to make sure nothing was missed.

Play Store Review by
Kara Marie Reid

Phenomenal app. With no more family alive, it could be presumed my level of expertise in this matter would be great. Unfortunately, Life became different with each passing. As to be expected, alongside that stress grew significantly causing multitudes of chaos and calamity that the empathy app alleviated instantly. I couldn't be at this level of moving forward without empathy. Don't hesitate on the premium subscription. It's extremely beneficial in communicating with professionals involved.

Play Store Review by
Nicole Shanks

This app has helped me a lot when I lost my husband due to COVID-19. At a time like that it's hard enough to think let alone remember everything that needs to be done after a loved one passes.

Play Store Review by
James Golden

Have a question?

Contact us at [email protected]m or read our FAQ page.

Bereavement Services , Funeral Planning Services and Will Prep Services are provided through The Hartford by Empathy. Empathy is not affiliated with The Hartford and is not a provider of insurance services. The Hartford is not responsible and assumes no liability for the goods and services described in this material and reserves the right to discontinue any of these services at any time. Services may vary and may not be available in all states. Visit www.TheHartford.com/employee-benefits/value-added-services for more information.